4.3.2 How to cancel a booking/meeting

To cancel a booking always use MyStore (and not Microsoft Outlook);

• Right-click on the work order (the blue box)

• Then click on the Scheduled option (a fly-out menu should appear)

• Then click on the Canceled tab

• Again, click on the Canceled option

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• The work order box should now have a strikethrough, and after about 60 seconds the orange appointment box should remove itself.

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The work order will stay in the Schedule Board, but you will be able to find the work order in the ‘Work Orders to plan’-board, and you can now reschedule it again if you like.

• A confirmation email regarding the cancellation of the meeting is sent automatically to the customer.