4.1 Staff Booking (Formerly Kvik Booking)

In Mystore it is possbile to make a Staff Booking - Which is similar to booking through the website just directly inside MyStore.
This is a tool for anyone that needs to schedule a meeting.

The first time you use the Staff Booking tool you will be met with the following screen in your local language:

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Staff Booking Allowance

This is as it should be, and you can just press “tillad”/”Allow” to enable the tool.

The process is divided into four steps.

1. Open the Staff Booking

   • First you select the meeting subject (Bath, Kitchen or Wardrobe)

   • Then you select the meeting type (Home Meeting, Store Meeting, Video Meeting or Walk-in)

   • By default the store you are working in will be filled in under store

     • If you are working in multiple stores you can select those through the dropdown.

   • The same goes for the duration - which by default is 60 minutes for Bath and Wardrobe and 120 for Kitchen. If you wish to edit this, you can click on the dropdown.

   • Click next step

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   Staff Booking - Step 1

   Choose employee, date and time

   • First choose the employee that you want to schedule a meeting for

   • Then choose the date.

   • And at last set the time, through the available timeslots.

     • If there is no time available that suits you or the customer, you can work around this by clicking the “Outside usual working hours” checkbox. You will now be shown all timeslots

     • The color of the timeslot indicates the following:

       • Red: There is already a booking scheduled - Coming from the website, range screen, staffbooking or Whatsapp

       • Yellow: There is an appointment at the given time, this could e.g. be “Lunch”, “Dentist”, “Team meeting” - So if you can be flexible, you can still book in the given timeslot.

       • Grey: There are no other events in your calendar

   • Click next step

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3. Customer information

   • Write the customer e-mail

     • If it is a new customer you have to insert the information (First name, last name and phone)

     • If it is an already existing customer the first name, last name and email are inserted. And also phone number, if we have this information.

     • If it is a home- or Video Meeting address is also a mandatory field.

   • Click the marketing communication to allow us to connect with the customer

   • If you have already had a dialogue with the customer, and would like to skip the introductory marketing material (Survey and welcome e-mail) you can tick off “Follow-up Meeting”

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4. Overview of booking

   • A brief overview of the booking information is shown.

     • Subject

     • Type

     • Date

     • Time

     • Duration

     • Store

     • Name

     • Phone

     • E-mail

     • Marketing permission

     • Follow-up meeting

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Staff Booking - Booking information

To sum up here is a videoguide from beginning till end, showing the whole process

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How to use Staff Booking

In case you need to cancel or adjust the booking go to the following guide: