MyStore Guides Portal
Welcome to the MyStore Guides portal
Choose from the menu on the left to deep-dive into topics, or check the frequently asked questions below.
Please send all tickets to kreatorsupport@kvik.com - and mark subject as MyStore-related
Welcome! How can we help you?
Frequently asked questions
To access MyStore, please use the Citrix-app, and use the MyStore URL. Remember to set your personale settings as well.
Their has been some name changes in the new system.
Read more here about the changes
ITo be visible on the website, you must have an active Resource Headline
To set yourself as time off, or on vacation, please use the meeting type availability deviation area.
Accounts are the B2B companies that we are working with.
Contacts consists mostly of all our B2C Customers. But, we also keep our contacts for the b2c companies in here, thus calling this section ‘Contacts’.
Making a Staff Booking inside MyStore.
You can block your Microsoft Outlook calendar for meetings (and become non-available). For this we have introduced Tracking. Tracking means sending information between MyStore ↔︎ Microsoft Outlook.
In MyStore we work with dashboards. This gives you a good overview of current and upcoming appointments for the day - both for you and your colleagues.
You can rebook a meeting in MyStore with the use of the Schedule Board.
You can cancel a meeting in MyStore with the use of the Schedule Board.
To update & maintain employee information; read more here
Important: Creating resources inside MyStore may only by done by Retail Support (Kreatorsupport). But updating and maintaining information is the responsibiliy of the resource/franchisee.
To update & maintain store information inside MyStore; read more here
Important: Creating stores inside MyStore may only by done by Retail Support (Kreatorsupport). But updating and maintaining information is the responsibiliy of the franchisee.
Please see this article regarding how to upload a employee profile photo, that will be shown on the website. Please note that you will enter a separate site and will not be done through MyStore.
You can update your working hours as an employee in MyStore.
To request a new user in MyStore; read more here
Important: Creating resources inside MyStore may only by done by Retail Support (Kreatorsupport). But updating and maintaining information is the responsibiliy of the resource/franchisee.
Using Zoom for meetings is much like you know it today. Only change is that MyStore will now be the primary system to send out Zoom links towards the customer.
You can view and update your store information here → Store Management
You can view and update your resource information here → Resource Management