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This new function we call Customer Portal.
Benefits of the new set-up:
Survey answers always present and searchable for all in the store
More than one image/file can be attached from the customer
Easy access from MyStore.
Not visible in only one email or one inbox
Changes:
New platform the stores can log in to with ONE store login pr store from MyStore – tab called Customer portal.Portal
No more survey answers on email
How to use it
Log in with your store login
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When you have logged in, you can search forward for your customer:
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By choosing them, you will be able to see their answers and attached files from the customer:
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Video guide
Below we have included a video guide showing the process
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