What is MyStore?
MyStore is based on a Microsoft Dynamics365 CRM solution. A CRM system is where a company is able to keep all customer information, and thus being the central “IT-nerve” of all customer interaction between the Sales Person and the end-customer.
Unlike older systems in Kvik, with MyStore we now have the option to collect everything from customer information and projects to drawings and quotes in one place. Also, MyStore is integrated with many other systems, such as our ERP system (Business Central), reporting system (PowerBI) and our central file storage system (Sharepoint), meaning everything is connected in one ecosystem. Most of the solutions are based on Microsoft products, which is why MyStore will also support future Microsoft products and technologies.
One single information hub
By now you should already have seen the education videos regarding MyStore, but you may have some additional questions already or need a brush up. The MyStore Guide portal (FAQ) is meant as a one-place-of-truth, and as such you can use this as a lookup tool for existing and upcoming functions.
Support
Before contacting either your super user or our Retail Support, we expect you to have searched for your question within this FAQ first.
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If the FAQ does not help you out, please contact your local super user or Retail Consultant.
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If you are still not able to find your answer, please contact itsupport@kvik.com for questions. Please include “MyStore” in the subject field, so your support ticket will end up in the right place.
Thank you.