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Follow the steps to add a shared mailbox in Outlook 365

  1. Click the File tab in the top left corner.

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  2. Click Account Settings and then Account Name and Sync Settings

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  3. Click on More Settings

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  4. Go to the Advanced tab and press Add…

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  5. Enter the name of the mailbox and press ok

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  6. Remove the check mark from “Download shared folders”

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  7. Press Apply and restart Outlook.

  8. The mailbox will now appear in the left pane under your personal mail.